CM Today

Smart Built Environment Forum
can now enable professionals to virtually co-create the future of the real estate industry

Visitor Registration


    Property Management


    Community Management


    Facilities Management



About the Event

Post the success of the first-ever virtual forum - Smart Built Environment Forum – CM today Magazine is all set to roll out the second edition in September 2021.

While the 2020 edition was all about the lessons one learned during the pandemic, this year, the conference will shed light on the next phase in the built environment. Taking into account new industry regulations and guidelines, a large emphasis of the year 2021, according to industry reports, will be focused on re-envisioning spaces leveraging experienced master planning to effectively manage spaces better. Most building operators will continue to meet the objectives of creating happier communities and meeting smart city and sustainability goals.

This year, CM today hosts a 2-day virtual forum that is aimed to connect visitors to the latest information and technology in the built environment. The event is a knowledge-based platform and will give the visitors the information they need to arrive at an informed decision on how to make their built assets more economic for owners and more functional for occupiers.

The show targets 4 main sectors – Property Management, Community Management, Facilities Management, and Prop Tech. Each day dedicated to one of the sectors will witness keynote speeches, panels, presentations, and more that will cover the biggest issues and trends driving real estate development and management in the Middle East region.


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Advisory Board

Anastasia Al Khatib MRICS Associate FM Consultancy, Property & Asset Management Sevices
David Glennon Digital Delivery Director,
The Red Sea Development Company (TRSDC)
Rachel Tudor CEO,
Makan CM
Tarek Nizameddin Senior Executive Director - Commercial,

2021 Agenda

9:30 AM - 9:50 AM Opening Remarks

9:55 AM - 10:55 AM Session 1
How to Stay Relevant Using Property Management Technology

In today’s business climate, organizations across all sectors are facing mounting pressure to continuously innovate through emerging technologies as a means to increase opportunities while countering rising costs. In this panel discussion, experts will look into the current Property Management trends in the market, why the industry needs to adapt in order for a stronger future, and adapting new tech strategies.
11:00 AM - 12:00 PM Session 2
How does Property Management & Facilities Management Fit Together?

Where property management companies are experts in their field with regard to selling, leasing and advising on property portfolios, the same goes for facilities management companies, who are experts in the field of maintaining, managing and securing the premises. And it is key that these two verticals integrate to ensure the sustainability of building management. This panel will delve deeper in the interaction between the PM & FM verticals and what value that could bring to the Client on a strategic level.
12:05 PM - 1:05 PM Session 3
Strategies to Curtail Energy Costs at Properties

Knowing the art of keeping the energy cost at its lowest can be a deciding factor in the triumph of a property management firm. This panel takes a look at energy saving solutions, the technology being adapted, energy benchmarking, and the shift in landlord-tenant attitude towards energy consumption.
1:10 PM - 2:10 PM Workshops/Presentations
2:15 PM - 3:15 PM Session 1
Enhancing User Experience

Sensors, IoT and network capacity has enabled the number of ‘connected things’ to rise from $ 4.9bn in 2015 to $ 25bn in 2020. Post the onset of the pandemic, the built environment has more than embraced the many solutions in the market. However, this panel will explore how this huge growth can and has enhanced the end-user experience.
3:20 PM - 4:20 PM Session 2
Data-Driven Decisions

Data is the new oil, and close to 90% of the world’s data has been created over the last two years alone. How can this explosion of data enable us to shift to data driven decision-making? Can we measure performance of property and people and the link between them? This panel will discuss how one can generate powerful insights, to enable automation, and empower decisions that can positively impact the built asset.
4:25 PM - 5:25 PM Session 3
Reinventing the Operating Model

Given the pace of business and technology change, as well as more demanding customers, a new operating model needs to enable both innovation and strategic agility. What are the opportunities to radically change business models in the operations phase of an asset? Could we see more ‘power by the hour’ contracts similar to that used in aviation? These are some of the questions that the panel will address.
9:30 AM - 9:50 AM Opening Remarks
9:55 AM - 10:55 AM Session 1
Managing blue-collar workforce: The value of employee well-being in FM

Although a large number of studies have examined the relationship between the physical work environment and employee performance, the relationship between employee well-being and facility management (FM) has received limited attention. In this discussion, the panel will explore the importance of taking care of the blue-collar staff, the impact of employee engagement, training and development. And the effective strategies that can be put in place to deal with people.
11:00 AM - 12:00 PM Session 2
How to Future-Proof FM: Improving the integrations of the FM sector

Within facilities management, both hard services and soft services are integral disciplines. This panel will explore the approach one should take to integrate the disciplines rather than face the split between hard and soft services. By being able to strike the right balance and combine skilled roles, the panel will discuss how this can help companies consider to improve staff and equipment utilisation, and reduce management overhead costs etc.
12:05 PM - 1:05 PM Session 3
FM Forecast: Are we ready to tackle tomorrow’s demands

It’s so important to take a breath and reflect on what the industry has gone through the last 2 years. But what kind of future does it point to? And what can FM professionals do now to deliver confidence in the space they manage? Join this panel as they look into the GCC FM market forecast for the year 2025, discuss the transformational trends and the changes that will occur in the competitive landscape. Most importantly, let’s learn if we are truly ready for the future!
1:10 PM - 2:10 PM Session 1
The Service Charge Dilema

In the last year, the significant decline in the collection of service charges has certainly not been good news for OA Management firms as it means they will be left with fewer funds to be spent on the maintenance and upkeep of the property. This panel will discuss the impact the Service Charge has had on the sector, the solutions/approaches one can use to combat it, and approaches to take to avoid non-payment.
2:15PM - 3:15 PM Session 2
Community Manager & Sustainability

The role of a community manager is evolving in real time. The pandemic has pushed the Community Manager to be strategic overseers with a lend for long-term outcomes. The panel will highlight the role of a Community Manager towards the sustainability of the asset, the approach one can adapt to promote a building culture that stands on the pillars of safety, quality, and efficiency.
3:20 PM - 4:20PM Session 3
Tax implications on JoP

It was always a debatable topic - VAT on JOP in the United Arab Emirates (UAE), till the Federal Tax Authority (FTA) issued guidelines on real estate VAT, which covered the VAT liability of JoP/OAs in the year 2018. There are plenty of opinions from different parties still in the market on VAT liability relating to services charges. This panel will go into the details to understand and identify the practical issues faced by JoPs and Community Managers in terms of tax environment.

2021 Speakers

Anastasia Al Khatib Associate FM Consultancy,
Property & Asset Management Services UAE
David Glennon Digital Delivery Director
The Red Sea Development
Fadi Nwilati CEO
Kaizen Asset Management
Eng. Fahad Mohamed Director – Dubai & Northern Emirates
Adeeb Group – Dubai & Northern Emirates
Francis Giani Chief Community Management Officer
Nakheel Properties
Garry Murray Managing Director
Head of Owners Association Management
George Malakos Director - Client Servicing and Growth
Kaizen Asset Management
Ghassan Talhouk Chief Operating Officer
Jennifer Peltenburg Strategic Advisor
Kanagaraj Gurusamy Director Owners Affairs
Deyaar Community Management
Kiran Jacob HR Director
Mahmoud El Sayed Associate Director
Modon Properties
Mahmoud Kaiser Azad Emaar Community Management
Naser Barhoum Executive VP - Real Estate
Three60 Communities
Pablo Izquierdo Senior Manager Energy Audit and Consultancy
Engie Solutions
Paul Bagust Head of Property Standards Director
Prabhu Ramachandran Founder & CEO
Facilio Inc
Rachel Tudor CEO
Robert White Head of Technology and Innovation
Engie Solutions
Sanjeevv Bhatia CEO
Netix Global BV
Said ElHaouasli Vice President - Facilities Management
Luxury Owners Association Management Services
Saima Ahmad Group Director - Human Resources
EFS Facilities Services
Tarek Nizameddin Senior Executive Director
Waqar Hassan CEO
Itihad Community Management

Attendee Profile

The event will witness 800+ industry professionals from all the sectors of the built environment in the region.

Who should attend?

  • Developers

  • Building Owners

  • Community Management Companies

  • Property Managers/ Management Companies

  • Construction/ Contracting Companies

  • FM Companies

  • Real Estate/ Property Consultions

  • Prop Tech Companies

Event Highlights

The event aims to bring together industry professionals across the region to showcase innovative solutions, exchange international best practices, meet & get simulated by innovators, and build your brand awareness directly with the Property industry.

  • Live Discussions

    This interactive session will see a blend of international industry leaders come together virtually and discuss issues and solutions that impact them globally.

  • Virtual Meeting

    In the 'new normal' world virtual meetings have become equally impactful as a face-to-face one. Here according to your sponsorship package, you can pre-fix your meeting from the list of registered participants. We'll then set up and host a 15-minute virtual meeting with you and your selected participants.

  • Innovation Hub

    Let's see the future virtually. This is where genuine innovation is showcased in a quickfire series of demos from the newest global start-ups to the largest industry names, all unleashing their latest products and services. If you have something innovative this is where you should be!


Catch all the session recordings of Smart Built Environment Forum 2020 on our YouTube channel!

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